Terms & Conditions
Last Updated: September 30, 2026
Welcome to New Kerala Spices. These Terms & Conditions govern your use of our website, newkeralaspices.com, and the purchase of products through our online store.
By accessing or using this website, placing an order, or purchasing products from us, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use this website or place an order.
1. About New Kerala Spices
New Kerala Spices is an online retailer offering spices, herbs, and related food products to customers.
Throughout these Terms & Conditions, the terms “New Kerala Spices,” “we,” “us,” and “our” refer to the operator of this website. The terms “you,” “your,” and “customer” refer to any person accessing the website or purchasing our products.
2. Use of Our Website
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to any part of the website or its systems.
- Interfere with the operation or security of the website.
- Copy, reproduce, modify, or commercially exploit our website content without permission.
- Provide false, inaccurate, or misleading information when placing an order.
We reserve the right to restrict or terminate access to the website where there is a reasonable basis to believe that it is being misused.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, weights, specifications, and other information displayed on the website are accurate and up to date.
However:
- Natural spices may vary slightly in colour, size, texture, aroma, and appearance from batch to batch.
- Product photographs are for representation purposes and actual products may vary slightly in appearance.
- Minor variations in natural products do not necessarily indicate a defect.
- Product availability may change without prior notice.
Where applicable, product packaging and labelling will contain the information required under applicable laws and regulations.
4. Prices
All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may change from time to time. Any price change will not affect an order that has already been accepted and confirmed, except where an obvious pricing or technical error has occurred.
Applicable taxes, shipping charges, or other charges, where applicable, will be displayed during the ordering process.
5. Orders
When you place an order through our website, you are making a request to purchase the selected products.
An order is considered accepted once we have confirmed the order and/or initiated processing or dispatch, as applicable.
We reserve the right to cancel or refuse an order in circumstances including:
- Product unavailability.
- Incorrect pricing caused by a technical or human error.
- Incorrect or incomplete customer information.
- Suspected fraudulent or unauthorized transactions.
- Delivery restrictions.
- Circumstances beyond our reasonable control.
If an order is cancelled after payment has been received, the applicable amount will be refunded using the available payment method or another appropriate method.
6. Payment
Payments may be processed through third-party payment gateways or other payment methods made available on the website.
You agree to provide accurate and valid payment information.
We do not directly store sensitive payment credentials such as complete card numbers, CVV numbers, or banking passwords unless specifically stated otherwise. Payment information may be processed by authorized third-party payment service providers in accordance with their own terms and privacy policies.
7. Shipping and Delivery
We aim to dispatch orders within the estimated processing period displayed on the website.
Delivery times may vary depending on:
- Delivery location.
- Courier availability.
- Weather and transportation conditions.
- Public holidays.
- Natural disasters or other unforeseen events.
- Incorrect or incomplete delivery information provided by the customer.
Estimated delivery dates are not guaranteed delivery dates.
Once an order has been handed over to the shipping or courier service, delays caused by the courier or circumstances beyond our reasonable control may occur.
Customers are responsible for providing a complete and accurate delivery address and contact information.
8. Delivery Issues
If you receive a package that appears damaged, tampered with, or substantially different from what you ordered, please contact us as soon as reasonably possible.
Where appropriate, we may request photographs, videos, the order number, packaging details, or other information necessary to investigate the issue.
Customers should retain the original packaging until the issue has been resolved.
9. Returns, Replacements and Refunds
Because spices and food products are consumable items, returns may be subject to applicable food-safety and hygiene considerations.
We may accept returns, replacements, or refunds in appropriate circumstances, including where:
- The wrong product was delivered.
- The product was damaged during delivery.
- The product received is materially defective.
- The product is missing from the order.
- The product does not correspond materially with the product ordered.
Requests should be submitted within the period specified in our applicable Shipping, Return & Refund Policy, where such a policy is provided on the website.
For quality or delivery-related claims, we may request photographs, videos, batch information, packaging details, or other evidence to help us investigate the complaint.
Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights that cannot lawfully be excluded or restricted under applicable law.
10. Cancellations
Order cancellation may be possible before an order has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return/refund procedure may apply.
If you wish to cancel an order, please contact us as soon as possible using the contact details provided on the website.
11. Food Products and Storage
Our products are intended for normal culinary use unless otherwise stated.
Customers are responsible for storing products according to the instructions provided on the packaging.
We recommend keeping spices in a cool, dry place and protecting them from moisture, excessive heat, direct sunlight, and contamination.
Customers should check the product packaging for applicable best-before, storage, ingredient, allergen, and other product information before use.
12. Allergies and Dietary Considerations
Customers are responsible for reviewing product labels and ingredient information before consuming any product.
If you have a food allergy, intolerance, medical condition, or specific dietary requirement, please review the applicable product information carefully and contact us before placing an order if clarification is required.
New Kerala Spices does not provide medical or dietary advice through this website.
13. Website Content and Intellectual Property
All content on this website, including but not limited to:
- Logos
- Brand names
- Product photographs
- Graphics
- Text
- Product descriptions
- Website design
- Page layouts
- Marketing materials
is owned by or licensed to New Kerala Spices, unless otherwise stated.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
14. Third-Party Services and Links
Our website may use third-party services such as payment gateways, courier services, analytics providers, hosting providers, social-media platforms, or other external services.
Links to third-party websites may also be provided for convenience.
New Kerala Spices is not responsible for the content, availability, security, or policies of third-party websites or services.
Your use of third-party services may be subject to their respective terms and privacy policies.
15. Promotions and Discounts
From time to time, we may offer promotional codes, discounts, special offers, or other promotional campaigns.
Unless otherwise stated:
- Promotions may have specific eligibility requirements.
- Promotional offers may have expiry dates.
- Only one promotional code may be used per order.
- Promotions may not be combined with other offers.
- We reserve the right to withdraw or modify a promotion where permitted by law.
Specific terms displayed with a particular promotion will take precedence over these general provisions.
16. Reviews and User-Submitted Content
Where the website allows customers to submit reviews, comments, photographs, or other content, you agree that the information submitted should be genuine, lawful, and not misleading.
You must not submit content that:
- Is fraudulent or deceptive.
- Violates another person’s rights.
- Contains unlawful, abusive, or defamatory material.
- Contains malicious software or harmful code.
- Infringes intellectual property rights.
We reserve the right to remove content that violates these requirements or applicable law.
17. Privacy
Your use of this website is also subject to our Privacy Policy.
We may collect and process information necessary to process orders, communicate with customers, provide customer support, prevent fraud, improve our services, and comply with applicable legal requirements.
Please refer to our Privacy Policy for further information about how personal information is handled.
18. Website Availability
We make reasonable efforts to keep the website available and functioning properly.
However, we do not guarantee that the website will always be:
- Available without interruption.
- Free from technical errors.
- Free from viruses or other harmful components.
- Compatible with every device or browser.
The website may occasionally be unavailable due to maintenance, technical problems, security measures, or circumstances beyond our control.
19. Limitation of Liability
To the extent permitted by applicable law, New Kerala Spices shall not be responsible for losses arising from circumstances beyond our reasonable control, including delays caused by courier services, transportation disruptions, natural disasters, internet or technical failures, or incorrect information supplied by the customer.
Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited.
20. Force Majeure
We shall not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, floods, fire, epidemics, war, government restrictions, strikes, transportation disruptions, infrastructure failures, or significant technical failures.
21. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the website after an updated version has been published constitutes acceptance of the updated terms to the extent permitted by law.
22. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the laws applicable in India.
Subject to applicable consumer-protection laws and the jurisdiction of competent consumer forums or authorities, disputes relating to these Terms & Conditions or purchases made through the website shall be subject to the jurisdiction of the appropriate courts and authorities having jurisdiction over the relevant matter.
23. Customer Support and Grievances
If you have a question, complaint, order-related issue, or other concern, please contact us using the contact information provided on our website.
New Kerala Spices
Website: newkeralaspices.com
Email: newkeralaspiceskkl@gmail.com
Phone/WhatsApp: +918089225703
Business Address: Room No.4, 1163, Arya Vaidya Sala Road, near GMUP School, Kottappady, Kottakkal, Kerala, India 676503
We will make reasonable efforts to review and respond to customer complaints and queries within an appropriate period.
24. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies expressly referred to on the website, constitute the terms governing your use of the website and purchase of products from New Kerala Spices.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
New Kerala Spices
newkeralaspices.com
Last Updated: September 30, 2026
