Privacy Policy

Last Updated: September 30, 2026

At New Kerala Spices, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit or use newkeralaspices.com, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information.

Information You Provide Directly

When you place an order, contact us, submit an enquiry, or communicate with us, we may collect:

Name
Mobile/telephone number
Email address
Billing address
Shipping/delivery address
Order details
Information provided through contact forms
Information provided through WhatsApp or other communication channels
Any other information you voluntarily provide to us

You are responsible for ensuring that the information you provide is accurate and up to date.

Payment Information

Payments may be processed through third-party payment gateways.

Depending on the payment method used, payment providers may process information such as card, bank, UPI, or other payment details.

We generally do not need to directly store your complete payment credentials, such as your full card number, CVV, banking password, or UPI PIN.

Payment information may be handled directly by the applicable payment service provider according to its own privacy policy and security practices.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Approximate location derived from IP address
Date and time of visits
Referring website or source
Website interaction and usage information

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

3. How We Use Your Information

We may use the information we collect to:

Process and fulfil orders.
Deliver products to you.
Communicate with you about your orders.
Confirm payments and transactions.
Respond to enquiries and customer-support requests.
Process returns, replacements, refunds, and complaints.
Improve our products, website, and services.
Understand how visitors use our website.
Detect and prevent fraud, abuse, and unauthorized activity.
Maintain website security.
Send service-related communications.
Send promotional communications where permitted and where you have provided appropriate consent.
Comply with applicable legal, regulatory, and tax requirements.

We will use personal information only for purposes reasonably connected with our business and the services we provide, subject to applicable law.

4. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember information and understand how visitors use the website.

We may use cookies for purposes such as:

Keeping the website functioning properly.
Remembering shopping-cart or session information.
Understanding website traffic and usage.
Improving website performance.
Measuring advertising or marketing performance.
Providing relevant website features.

You can configure your browser to block or delete cookies. However, disabling certain cookies may affect some website functionality.

5. Analytics and Advertising

We may use third-party analytics or advertising services to understand website traffic, measure marketing campaigns, and improve our services.

These services may collect information about your interaction with our website using cookies, pixels, tags, or similar technologies.

Third-party services may process information according to their own privacy policies.

Where required by applicable law, we will obtain the appropriate consent before using certain tracking or advertising technologies.

6. WhatsApp and Other Communication Channels

If you contact New Kerala Spices through WhatsApp, telephone, email, social media, or another communication channel, we may receive and process the information you provide through that channel.

This information may include your name, phone number, messages, order information, photographs, or other information you choose to send.

Communications through third-party platforms are also subject to the privacy policies and terms of those platforms.

7. Sharing Your Information

We do not sell your personal information as a standalone product.

We may share relevant information with trusted third parties where reasonably necessary to operate our business and provide services to you.

These may include:

Payment processors and payment gateways.
Courier and logistics providers.
Website hosting and infrastructure providers.
Website analytics and technology providers.
Customer-support and communication services.
Marketing and advertising service providers, where applicable.
Professional advisers.
Government authorities or law-enforcement agencies where required by law.
Other service providers acting on our behalf.

We aim to share only the information reasonably necessary for the relevant purpose.

8. Delivery Partners

To fulfil your order, we may provide delivery partners with information necessary to deliver your purchase.

This may include:

Customer name
Delivery address
Phone number
Order details

Delivery partners may use this information only as necessary to provide their services and may have their own privacy policies.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your account, device, passwords, and other personal information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and maintaining records of orders.
Providing customer support.
Handling refunds, returns, and disputes.
Maintaining accounting and business records.
Meeting legal, tax, regulatory, and compliance requirements.
Protecting our legitimate business interests.

The retention period may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

Request information about personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permitted.
Withdraw consent where processing is based on consent.
Request information regarding how your personal information is processed.
Raise a complaint regarding the handling of your personal information.

Some requests may be subject to legal or regulatory limitations.

To exercise a privacy-related right, please contact us using the details provided below.

12. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about:

New products
Special offers
Discounts
Promotions
New services
Other updates from New Kerala Spices

You may request to stop receiving promotional communications at any time.

You may continue to receive essential communications relating to an order or service even after opting out of promotional communications.

13. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, payment services, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically.

16. Grievances and Privacy Enquiries

If you have any questions, concerns, requests, or complaints regarding your personal information or this Privacy Policy, please contact us.

New Kerala Spices

Website: newkeralaspices.com

Email: newkeralaspiceskkl@gmail.com

Phone/WhatsApp: +91-8089225703

Business Address: Room No.4, 1163, Arya Vaidya Sala Road, near GMUP School, Kottappady, Kottakkal, Kerala 676503

We will make reasonable efforts to review and respond to privacy-related enquiries and complaints within an appropriate period.

17. Governing Law

This Privacy Policy is governed by the applicable laws of India.

Any disputes concerning privacy or the use of personal information will be handled in accordance with applicable Indian law and the jurisdiction of competent authorities.

New Kerala Spices
newkeralaspices.com

Last Updated: September 30, 2026